At Shupav Group we want you to be completely satisfied with your online purchase. We offer a straightforward refund and cancellation policy to ensure that our customers feel confident in their digital shopping experience with us.

Refund Policy:

• All Shupav’s services are guided by pre-authorized agreements detailing the scope of work, the delivery timelines, and the associated payments.
• If you are not satisfied with your purchase, you can terminate/cancel the service agreement in writing within the pre-agreed duration. Where payments for the cancelled service have already been made, we offer a 30-day money-back guarantee.
• To initiate a refund, please contact our customer support team at [refund (at) shupav (dot) com] with your service order number and reason for the cancellation. Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days and will be credited to your original method of payment.

Cancellation Policy:

• If you need to cancel a service order, please contact us at [refund (at) shupav (dot) com] as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. However, if the service has already been fully delivered and as per the pre-agreed scope, we will not be able to cancel it.
• If you cancel an order before the service has been offered, we will issue a full refund.
• We reserve the right to make changes to this policy at any time. Please check this page regularly for updates.
• If you have any questions or concerns regarding our refund/cancellation policy, please do not hesitate to contact our customer support team at [refund (at) shupav (dot) com].