How we handle what you share.

The details you give us, what we do with them, and the choices you keep. Written to be read, not skimmed past.

Last updated 29 October 2026.

Who we are

Shupav Group is a Nairobi-built growth agency at Suite 1111, Applewood Adams, Ngong Rd, Kilimani, Nairobi, Kenya. For the personal details collected through this website, we are the data controller under Kenya’s Data Protection Act, 2019. Anything in this notice can be raised with us at hello@shupav.com.

What we collect

What you type into our forms: your name, company, email address, phone number, your message, and on product pages your team size or number of mailboxes.
Where your enquiry came from: the page you wrote from and, when your visit followed a campaign link, its source tags. Our forms do not store your IP address.
How the site is used, through Google Analytics: pages visited, device type and approximate region, as Google processes them.
Whatever you send us by email once a conversation starts.

Why we collect it

To answer you, first of all: an enquiry is a request to be contacted, and we use your details to respond and to prepare for that conversation. We send our newsletter only to people who asked for it, and every issue carries a way to leave. We read the analytics to understand what is worth improving. Where the law asks us to keep a record, we keep it.

Where it lives

Enquiries land in NairoCRM, the customer relationship platform we build and operate ourselves, and in our company email. Analytics data sits with Google. We do not sell personal data, rent it out, or pass it to anyone to market to you.

How long we keep it

For as long as the conversation or engagement needs, and we clear out old form entries on a schedule. Newsletter details stay until you unsubscribe. If you ask us to delete what we hold about you, we do, unless a legal duty says otherwise.

Your rights

Under the Data Protection Act you can ask what we hold about you, have it corrected or deleted, object to how it is used, and withdraw any consent you gave. Write to hello@shupav.com and we will act on it. You can also complain to the Office of the Data Protection Commissioner of Kenya.

Cookies

This site sets analytics cookies through Google Analytics so we can see how it is used. Our forms set none. Your browser can block or clear cookies at any time, and the site keeps working without them.

Changes

When this notice changes, the date at the top changes with it. A material change gets a plain mention on this page, never a silent edit.